FAQ - Payment

General •  Payment •  Account •  Connection

• I think I have been charged incorrectly
• I want to call one of the free* destinations, but I get charged anyway
• My order status shows "COMPLETED" but no credits are added to my account ?
• Are there any other charges to pay ?
• How much will I be charged for my calls ?
• Which kind of payment methods do you offer ?
• Will my credit expire ?
• When do call charges take effect ?
• Will I receive an invoice ?

I think I have been charged incorrectly^ top

All Actionvoip calls to LAND LINES for several destinations are free*. Please check the current listing of free* destinations. When you feel you are being overcharged, please ensure you have dialled a regular land line and not a mobile number without realising.

If you still have doubts, please contact us.

I want to call one of the free* destinations, but I get charged anyway^ top

There are several reasons why you may have been charged for the free destinations: You have no Freedays left (buy credits in order to get more Freedays). You may have reached the maximum limit of our Fair Use Policy. Or you may be dialling a mobile number without realising. Please consult our terms of use.

My order status shows "COMPLETED" but no credits are added to my account ?^ top

In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.

You can always check your order status in the My History/Purchases section of your personal pages. We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time to update and placing a VoIP-Out call can often trigger an immediate update. If your order is listed as "Completed" you WILL receive your credits.

Are there any other charges to pay ?^ top

There are no monthly subscription, registration or administration charges. The advertised tariff for each destination is all-inclusive. If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.

How much will I be charged for my calls ?^ top

Nothing! - if you are calling any land line in one of our free* destinations, or any of your online friends.

Calls to all other (PSTN) phone numbers will be charged the applicable tariff for the destination you are calling. If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees!

Which kind of payment methods do you offer ?^ top

Actionvoip offers various ways to pay, including major credit/debit cards, bank transfers, PayPal, MoneyBookers and depending on where you live, various local payment methods. Click here to see a list of payment methods offered in your country. Or login to your account and select "buy credit" to see which payment method suits you best. Should your preferred method of payment not be included you can also check MoneyBookers or PayPal as they offer even more local payment methods.

Will my credit expire ?^ top

At Actionvoip, your credit will NOT expire.

When do call charges take effect ?^ top

Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.

Will I receive an invoice ?^ top

You will not receive an invoice by post. All call specifications and costs can be seen on your account page on this website.